© TERMS of SALE Shipping/Handling/Insurance Policy: All packages are shipped via Fedex unless other arrangements are made. *****30.00 non-refundable handling fee for Overnight or EXPRESS Shipping (I live 60 miles round trip from the nearest shipping!) I will waive the 30.00 fee on orders of 3 or more hats. NO REFUND on special orders!!! NO REFUND on Lay-a-way!!! Lay-a-way is 1/2 down and 1/2 due in 30 days Restocking Fee: 35% re-stocking fee on all returned items: I take photos from every angle and give a very thorough description of the hat; if you have any questions about an item, please email me. East Angel Harbor's Return Policy is designed to help ensure a smooth, enjoyable buying experience. NO REFUND on special orders!!! Procedure for returns: 1. If you are not pleased with your purchase, simply contact me by email or phone within 48 hours of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee. I will acknowledge your return request with a RA# (return authorization number). 2. You must ship the item back to me within 48 hours of receiving your RA#: The item must be returned via USPS Priority mail; in its original packaging and insured for its purchase price, and it must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact. 3. The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner. After I verify that the returned item is as originally sent, I will issue refund (minus 25% restocking fee) within 48 hours. ***NO REFUND on special orders!!! ***ABSOLUTELY "NO" Refund on EXPRESS SHIPMENTS!!! DAMAGED SHIPMENT PROCEDURE 1. Please do not return items damaged in shipment, as doing so will void the shipping insurance. Damage claims can only be made on items shipped with insurance. All shipments will be insured. If a buyer requests that an item not be shipped insured, in writing, the shop owner is then not responsible for loss or damage to that item in shipping. 2. To begin the process, please contact me and alert me to the damage. 3. Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions. Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them. 3. In the event that you, the recipient, file the claim, I will provide you with the necessary insurance information. For information on filing an insurance claim through the following carriers, visit: United States Postal Service: http://www.usps.com United Parcel Service: http://www.ups.com Federal Express: http://www.fedex.com Other Information: I no longer accept personal checks, but you may pay via MO or Cashiers Checks. A lot of my items are One of a Kind, so if payment isn't made in a timely manner, I will remove "sale pending" from the item so other shoppers have the opportunity to purchase the item: I "DO NOT" email payment reminders! I accept credit card information for American Express, MasterCard, Visa and Discover over the phone! (Only USA transactions!) I'll email you my phone number when you make a purchase in my shop. ***INTERNATIONAL BUYERS: Payment must be made by Paypal or Western Union. ***INTERNATIONAL buyers: add 30.00 (non-refundable) handling fee to all package services. Please remember that you will have customs (import) fees when you buy from the USA. Be sure to check in advance of your purchase with your local customs office to find out what these costs will be. I accept credit card information for American Express, Mastercard, Visa and Discover over the phone 509-233-8007! (only USA transactions!) Darna I accept credit cards. 509-233-8007 Click here for TERMS of SALE TESTIMONIALS HAT BOXES FANS & BOAS GIFT CERTIFICATES Click on the link below to take you back to the home page Copyright 2006 Darna Michie WEBPAGE updated July 3, 2008